FAQs
Frequently asked questions
Are your products suitable for home gyms?
Yes. All of our fitness and gym equipment are designed for home workouts, beginners, and intermediate users.
Do your products come fully assembled?
Some products require light assembly. Assembly instructions are included when applicable.
Are your products safe to use?
Yes. Our products are tested for durability and safety when used as instructed.
Where do you ship from?
We ship from fulfillment partners within the United States.
How long does shipping take?
Processing time: 1–3 business days
Delivery time: 3–7 business days within the US.
Do you provide tracking?
Yes. A tracking number will be emailed once your order ships.
What is your return policy?
We offer a 30-day return policy from the date you receive your order.
Who pays for return shipping?
Return shipping is free for approved returns.
Are all items returnable?
No. Sale items, Final Sale products, gift cards, and custom items are non-returnable.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and PayPal.
Is checkout secure?
Yes. Our store uses SSL encryption and secure payment gateways.
Can I change or cancel my order?
Please contact us immediately. Orders already processed may not be changeable.
How can I contact support?
📧 Email us at contact@zipgoatlas.com
We respond within 24–48 business hours.